Customer Support Representative
Twilio
Remote
Remote
Job Description
Twilio is looking for a remote Customer Support Representative to assist users with our cloud communications platform. This role is ideal for someone customer-focused and eager to solve problems in a remote setting.
**Ideal Candidate:**
- Entry-level experience with strong communication skills
- Familiarity with help desk tools like Zendesk
- Ability to work independently in a remote environment
This is a fully remote role with flexible hours and a supportive team culture.
Responsibilities
Respond to customer inquiries via email and chat. Troubleshoot technical issues and escalate as needed. Update knowledge base with common solutions.
Experience
Entry-level
Application Form
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