Customer Success Specialist - Enterprise

Zoom is hiring a Customer Success Specialist to join our Enterprise team in Denver. You'll be the primary point of contact for our largest enterprise clients, ensuring they maximize value from our video conferencing and collaboration platform. This role involves conducting training sessions, analyzing usage data, and identifying opportunities for account growth while maintaining high customer satisfaction scores. You'll work with Fortune 500 companies and have direct impact on their communication and collaboration strategies. This is an excellent opportunity to build expertise in enterprise software while working for a company that's transformed how the world connects. We offer competitive salary, comprehensive benefits, professional development opportunities, and flexible work arrangements. This hybrid role offers 2-3 days in our Denver office with flexible scheduling.

Manage relationships with enterprise clients, conduct onboarding and training sessions, analyze usage patterns and identify expansion opportunities, resolve technical issues and escalations, collaborate with sales and product teams.